Shipping policy

Shipping Policy

We currently ship within Canada only.

Processing Time

Orders are processed within 1–4 days. During busy periods, processing may take longer. If your shipment is significantly delayed, we’ll contact you.

Shipping Rates

Nova Scotia, including Halifax Regional Municipality: Free shipping on all orders, with no minimum purchase.

Rest of Canada: Free shipping on orders over $100 CAD. For orders that don’t qualify, shipping charges are calculated and displayed at checkout.
Up to 5 magnets: $6 by Lettermail, no tracking.

Delivery Estimates

Estimated delivery times after shipment:

• Nova Scotia: 1–3 business days.
• Rest of Canada: 5–10 days.

Remote locations may take longer. Delivery times are estimates, not guarantees, and are separate from processing time.

Shipping Confirmation and Tracking

We’ll email you when your order ships. If tracking is available for your shipment, we’ll include the tracking details.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at info@sesfridgemagnet.ca within 7 days of delivery. Include your order number, photos of the item, and a description of the issue. Please keep the packaging and damaged items while we review your claim.

If your claim is approved, we’ll send a replacement at no additional cost or issue a full refund, in accordance with our refund policy.

Delayed or Missing Orders

If your order hasn’t arrived within the estimated delivery window, contact us at info@sesfridgemagnet.ca so we can help investigate.

Questions

For questions about shipping, email info@sesfridgemagnet.ca.